LavenSupport
Questions, a bug, or an idea? Email vpavlov.me@gmail.com. Including your iPhone model and iOS version helps. Beta testers can also send feedback from the TestFlight app — see the TestFlight guide.
Frequently asked questions
The sound stopped during the night. Why?
Without a timer, Laven plays until you stop it. Check that a sleep timer isn’t set (the timer button in the player), that the phone isn’t in Low Power Mode with very low battery, and that another app didn’t take over the audio — an alarm, a call or a video can pause playback. Start the sound again from the Lock Screen.
I can’t hear anything.
Turn the volume up with the side buttons and check the audio output button in the player: the sound may be going to AirPlay or a Bluetooth speaker. The Ring/Silent switch doesn’t affect Laven.
How do I save a bedtime routine?
Scroll down on the Sleep tab and tap New Preset. Choose a sound, a timer and whether it fades out, then start the whole routine in one tap. One preset is free; Laven Pro keeps up to 20.
How do I mix sounds?
Tap the Mix button in the player. Add up to three sounds and set each one’s volume, or pick a ready mix. Mix is part of Laven Pro.
How do I add a widget?
Touch and hold the Home Screen, tap Edit › Add Widget, then choose Laven. The Small widget is free; Medium and Large, with your favorites, come with Laven Pro. If a widget doesn’t update, open the app once and go back to the Home Screen.
I have Laven Pro. How do I restore it on a new iPhone?
Sign in with the same Apple Account, open Settings in Laven, and tap Restore Purchases. This works for the Monthly, Annual and Lifetime plans.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose Laven Pro, and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid the next renewal; Laven Pro stays active until the period ends. A Lifetime purchase is not a subscription.
Does Laven show ads?
No. Laven has no ads, with or without Laven Pro, and does not track you. See the Privacy Policy for details.
How do I ask for a refund?
Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.